Refund Policy

1. Refund Policy – Yala Chocolates At Yala Chocolates, customer satisfaction is our priority. We craft our chocolates with care, and while refunds are limited due to the perishable nature of our products, we ensure fairness and transparency in every case.

2. Eligibility for Refunds • Refunds are offered only if: ◦ You receive damaged, defective, or incorrect items. ◦ Your order is not delivered due to our error. • Requests must be made within 24 hours of delivery with proof (photo/video).

3. Non‑Refundable Situations • Chocolates that are opened, consumed, or tampered with. • Damage caused by improper storage after delivery (e.g., heat exposure, refrigeration issues). • Orders placed with incorrect delivery details provided by the customer.

4. Refund Process • Once verified, refunds will be processed to your original payment method. • Processing time: 7–10 business days. • Shipping charges are non‑refundable unless the error was on our side.

5. How to Request a Refund

Contact Yala Chocolates Customer Care within 24 hours of delivery.

• Provide order details and photo/video evidence of the issue.

• Our team will review and confirm eligibility before initiating the refund.

• Customer Responsibility • Provide accurate delivery information when placing orders.

• Store chocolates in recommended conditions (cool, dry place).

• Handle liquor‑filled chocolates responsibly (for adults only).