Return Policy

Return Policy – Yala Chocolates At Yala Chocolates, we take pride in the quality and craftsmanship of our products. Because chocolates are perishable, we follow a fair and transparent return policy to ensure customer satisfaction while maintaining product safety.

Eligibility for Returns • Returns are accepted only for damaged, defective, or incorrect items received. • Products must be reported within 24 hours of delivery with proof (photo/video). • Items must remain unopened and in original packaging for verification.

Non‑Returnable Items • Opened, partially consumed, or tampered products. • Chocolates damaged due to improper storage after delivery (e.g., heat exposure, refrigeration issues). • Products purchased during clearance sales or special promotions.

Refunds & Replacements • Once verified, customers may choose between: ◦ Replacement: A fresh product shipped at no extra cost. ◦ Refund: Processed to the original payment method within 7–10 business days. • Shipping charges are non‑refundable unless the error was on our side.

How to Request a Return

Contact Yala Chocolates Customer Care within 24 hours of delivery.

Provide order details and photo/video evidence of the issue.

Our team will review and confirm eligibility before processing.

Customer Responsibility • Ensure accurate delivery information when placing orders. • Store chocolates in recommended conditions (cool, dry place). • Handle liquor‑filled chocolates responsibly (for adults only).